Service Technician

Service Technician It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Service Technician plays a direct role in ensuring customer satisfaction by servicing a majority of the existing accounts in his or her area. Inspect customer water system equipment and prepare service estimates. Obtain water samples for field analysis or send them to the home office for further analysis when needed. Creates analysis write-ups, and contacts customers to recommend treatment to control levels of substances in water. Attempts to resolve problems encountered with customer's water-treatment process. Performs follow-up test on water in customer water system, utilizing test kit, knowledge of chemical treatment, and reference manual. Explain test results to customers. Observes changes in customers' water analysis and recommends the amount, and type, of chemical additives necessary for water Job Functions Install, service, and maintain a wide range of water treatment systems, including water softeners, filtration systems, reverse osmosis units. Perform water quality testing and system diagnostics to identify and resolve performance issues. Educate customers on system usage, maintenance, and best practices. Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and customer records, using automated systems. Inspects, tests, and observes chemical changes in water system equipment, utilizing test kit, reference manual, and knowledge of chemical special projects upon request, and other duties may be assigned.